Comprehensive Mental Health Care Solutions for Your Well-Being
FAQs
Why don't you accept insurance?
Insurance providers often require a diagnostic assessment during the initial session and may set restrictions on the number of sessions and the type of treatment that a client can access. However, I prioritize your best interests and believe that your therapeutic journey should not be solely determined by insurance policies.
For private pay clients, there is no obligation to receive a documented diagnosis, which can be a concern for those worried about how it may impact their eligibility for disability, life, or long-term care insurance. Opting for private pay empowers you to choose the therapist of your preference, rather than being limited to "in-network" providers.
Many clients opt for private pay to enjoy the highest level of privacy, flexibility, and control over their mental health records, as permitted by state law. Your mental health journey should be tailored to your unique needs and preferences, and I'm here to support you in making the choices that align with your well-being.
If you have insurance coverage, I recommend reaching out to your insurance provider to inquire about your out-of-network benefits for mental health therapy services. It is your responsibility to pay for sessions upfront, and upon your request, I can provide you with a monthly 'superbill' for submission to your insurance for potential reimbursement.
Please keep in mind that I am not responsible for any insurance-related matters, so it is crucial for you to ascertain the specifics of your coverage before commencing counseling services. If you require a superbill, kindly inform me, as generating one will necessitate assigning a mental health diagnosis at the conclusion of our first appointment. Your proactive involvement in understanding your insurance options is vital to ensuring a smooth and informed therapeutic journey.
When are fees due?
The full session fee is due at the time of your session. Additionally, any miscellaneous fees associated with services provided should be settled immediately. These miscellaneous fees include:
Letters: A fee of $80 is applicable for letters that require 10-30 minutes of preparation. If the letter necessitates more than 30 minutes, a prorated charge of $150 per hour will apply.
Phone Calls (Out-of-Session): The first 10 minutes of out-of-session phone calls are complimentary. Any duration exceeding the initial 10 minutes will be prorated at an hourly rate of $150.
What are payment options?
To initiate your therapy sessions, payments will be established through the client portal and processed before your scheduled session. I welcome payments through AMEX, Discover, MasterCard, and Visa for your convenience and a seamless payment experience.
How do we determine the length and frequency of sessions?
Standard sessions are typically 50 minutes in duration. Although each individual's requirements may vary, as a general guideline, I often recommend starting with weekly sessions. As we track your progress and assess your specific needs, we can then consider adjusting the frequency of sessions to bi-weekly or monthly, ensuring a tailored approach to your therapeutic journey.
How much does one session cost?
Our initial intake sessions, lasting 60 minutes, are priced at $200. Standard follow-up sessions, which are typically 50-60 minutes, are available at a rate of $150. For shorter 'check-ins' lasting 30 minutes, the cost is $90.
Consultations, which are brief 15-minute sessions to discuss your needs and questions, are offered at no charge. You can request a consultation through our contact form, via email, or by phone.
Do you work with families, couples, or children/adolescents?
Certainly, I do provide therapy for couples; however these slots have limited availability. I provide grief counseling for children and adolescents aged 10 and up, offering specialized support to help them navigate the complex emotions associated with loss.
What is a Good Faith Estimate?
A Good Faith Estimate is a preliminary calculation of the anticipated total expenses for non-emergency healthcare items or services, designed to provide clarity and transparency regarding the cost of healthcare services before your appointment.
This estimate covers all regularly scheduled appointments, including therapy sessions. However, it does not encompass expenses related to no-shows, late cancellations, or unforeseen crisis care services, as these occurrences cannot be predicted in advance to compile a Good Faith Estimate.
Additionally, the estimate may encompass consultations with collateral contacts, fees associated with paperwork requests, and other legal and administrative costs tied to client care when these items are scheduled ahead of time.
In my practice, I go a step further by offering Good Faith Estimates projecting cost of therapy based on estimated time in therapy on treatment plan. Essentially, this estimate provides you with a reasonable expectation of your therapy costs, based on my current rates and the agreed-upon session frequency decided upon in advance. This approach ensures that you have a clear understanding of your expected expenses, promoting transparency in our financial relationship.
I’m an existing client. What’s the best way for me to reach you?
Email: therapy@hollyundlinlcsw.com
Voicemail/Text: 602-881-8555
Email is strongly preferred and will receive a more timely response than voicemail.
I typically check email several times on weekdays. While I usually respond within 24 hours, please allow up to 48 hours on weekends and holidays.
**If a true emergency situation arises, please call 911 or go to the local emergency room**
Contacting me is not a priority.
How do you manage payments?
Credit Card Processing with Ivy Pay
As a convenient payment choice for our sessions, Ivy Pay allows you to securely keep a credit card on file, a trusted credit card processing service. You can review the Terms of Use for Ivy Pay by visiting this link: Ivy Pay Terms of Use.
Benefits of Ivy Pay:
Effortless Payments: With Ivy Pay, I can seamlessly charge you for sessions without the need to physically swipe a card at each appointment.
Security and HIPAA Compliance: This service prioritizes the security of your information and aligns with HIPAA standards to safeguard your client confidentiality.
Protected Credit Card Information: Your credit card details are securely stored with Ivy Pay, ensuring they are not accessible in my files or other records.
Transaction History: You have the ability to easily review past charges and payments within a text message thread.
How Ivy Pay Works:
During your initial session, you'll provide a phone number, which I will input into Ivy Pay's secure app, along with the charge for the session fee.
Ivy Pay will then send you a secure link via text message, leading to a page where you can enter your credit card information and approve the first charge.
For all subsequent sessions, I will utilize Ivy Pay to charge the stored card. The app will send you a text to inform you that I have completed the transaction. This streamlined process enhances the ease and efficiency of managing your payments, ensuring a hassle-free experience.
Cancellation Policy:
In the event that you need to make changes to your scheduled appointment, kindly remember to cancel or reschedule your session with a minimum of 24 hours' notice. Please note that the client portal does not offer an option for cancellations, so you can initiate this process through email or phone.
It's important to be aware that if a cancellation is not received at least 24 hours in advance, you will be responsible for a 50% session fee. Additionally, this fee applies if you miss your appointment for any reason or if you are 15 minutes late or later.
These policies are in place to ensure that your reserved appointment time is exclusively dedicated to you. By adhering to this guideline, it allows me the opportunity to offer that hour to another individual in need of services. Your cooperation in respecting these terms is greatly appreciated.